Return and Exchange Policy

RETURN AND EXCHANGE POLICY

Our policy to process any return/refund is valid within 7 days from the date you receive your order.
Items to be exchanged or refunded must be presented with their complete box “as new” with inside packing (i.e. in re-sellable condition) unless damaged
Free cancellation of the order is applicable if the order is NOT packed

Return and/or Exchange applicable if:

Product is damaged upon arrival
Incorrect order received
Lost in deliveries
The product is expired
Change of mind, delivery charges may apply
Incorrect item ordered by fault, delivery charges may apply
Unable to procure items ordered or run out of stock. The team will contact you as soon as possible to process your order cancellation.
Exchange can be made at the same value of the purchase. If less, the deficit amount to be credited in Zucraz Wallet. If more, the customer will pay the excess on Delivery

Returns are NOT accepted if:

REFUND POLICY

Any request received after 7 days from the delivery date is null and void
Refund will be processed outright if the product ordered is out of stock at Zucraz
Refund is allowed only once duly approved by Zucraz in written
The product will be refunded at the same price as it was sold to you
The amount refundable is either credited to the Zucraz Wallet or to the same Debit/Credit Card used for the purchase
Bank refund takes around 7-14 working days from the date of receiving refund approval
Refund to Zucraz Wallet can be made in 1-2 working days
In case of Cash on Delivery, Refund will be made ONLY by personal collection at Zucraz Office in Dubai, United Arab Emirates. Identity verification may be required (i.e. Emirates ID)

HOW TO REQUEST FOR RETURN?

Reach out to Team Z! We would be happy to help. Email us at zsupport@zucraz.com

Please include your reason for return with order ID. In the case of a damaged product, please attach picture proof for justification